Practical IT for growing NZ businesses

Properly

We fix the cause, not just the symptom

Messy IT is a tangle of quick fixes and forgotten decisions. We bring order — documented, configured the right way, and built so it keeps working after we leave.

Standards-based setup, documented end to end
Root-cause fixes instead of recurring firefights
Microsoft 365, devices, and identity done once, done right

Securely

Security is the default, not an add-on

Threats hit NZ businesses every day. We assemble layered protection — MFA, monitoring, backups, and sensible policies — so the things that should be blocked, are.

MFA, conditional access, and endpoint protection
Continuous monitoring and threat response
Tested backups and a real recovery plan

Reliably

Steady systems, every single day

Reliability is a rhythm, not a one-off. Proactive monitoring catches issues early, and an NZ-based team is on call when it matters — so your business just keeps moving.

Proactive monitoring that catches issues early
Emergency and 24/7 on-call by arrangement
Uptime you can plan around

Service performance

Operational proof, with the measurement shown

A current managed-asset snapshot and support results across the latest 12 reported weeks.

1,000+: Managed assets — Assets recorded as actively managed at the reporting snapshot. (Snapshot metric)
2.22 hrs: Average first response — Average First Response (Hours) reported by the support platform. (Latest 12 weeks)
19.2 hrs: Average time to resolution — Average Time to Resolution (Hours) reported by the support platform. (Latest 12 weeks)

60-second check

Is your IT actually solved?

Tick anything that sounds familiar. This quick signal check is not a risk score; the full assessment verifies the details.

IT issues take days to resolve
Not everyone uses MFA
Backups aren't tested
Ageing server or hardware
No clear IT roadmap or owner
Staff unsure about phishing

Start the full health check

How we solve it

One team for the whole problem

Support, security, cloud, automation, consulting, and projects under one roof — so nothing falls between the cracks.

Managed IT Support — Proactive managed IT support for NZ businesses—monitoring, patching, helpdesk, security hygiene, and clear reporting to keep teams productive.
Cyber Security — Practical cyber security for NZ SMEs—identity, email, endpoints, awareness, and layered controls that reduce real-world risk.
Microsoft 365 & Cloud — Microsoft 365 setup, hardening, and ongoing management for NZ teams—email, Teams, SharePoint, licensing, and secure collaboration.
AI & Automation — Practical AI adoption, workflow automation, and custom integrations for NZ businesses—starting with a real process, a safe pilot, and measurable value.
IT Strategy & Consulting — Practical IT strategy for NZ businesses—priorities, budgets, risk, vendors, and a technology roadmap connected to what the business needs next.
IT Projects & Migrations — Structured IT projects and migrations for NZ businesses—discovery, cutover planning, vendor coordination, and clean handover.

More specialist support

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Customer feedback

The kind of support people remember

Independent Google reviews from customers who have called on Tier1 for patient, practical help.

“Brilliant customer service provided to fully set up my new laptop and phone. Pranav is thorough and patient and really knows his business. Highly recommend A+++”
Fione Jordan · Google review · Auckland

“They did a great job—very efficient and easy to deal with. Everything was completed quickly and to a high standard. Would definitely recommend.”
nood67 · Google review · Taupō

“Tier 1 took care of our move and set up of our IT to our new office. Since then they have been a great support for our small business, including offering proactive solutions to issues we had been experiencing and reviewing how we had been saving/storing all of our documents and files and making remarkable improvements.”
JENNY · Google review · Gisborne

Our Google listings

Auckland — 5.0 out of 5 · 13 Google reviews
Taupō — 5.0 out of 5 · 1 Google review
Gisborne — 5.0 out of 5 · 4 Google reviews

Google listing details checked 7 August 2026. Ratings and review counts can change; open a listing for the latest details.

Straight answers to common questions

Do you take over from existing providers?

Yes. We provide a transition plan, audit and document your systems, then phase changes to avoid disrupting staff.

Is onsite support included?

We combine remote-first support with onsite visits as needed across Auckland, Waikato, Bay of Plenty, and Tairāwhiti. Onsite frequency depends on your plan and the work required.

Is managed IT the same as a helpdesk-only service?

No. Helpdesk is part of managed IT, but managed support also includes proactive maintenance, monitoring, security hygiene, and planning—not only ticket handling.

How do you price managed IT?

Usually as a fixed monthly plan per user or per device based on scope and complexity. Larger projects are quoted separately so the operating fee stays clear.

Let's turn your IT green.

Tell us what your business is trying to do next. We'll come back with clear next steps — whether we're the right fit or not.

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We're here to solve IT problems. Properly. Securely. Reliably.